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This work covers the basic principles underlying advice work - the difference between advice, information giving and counselling; the idea of empathy; making sure enquirers know when they have a choice; and when and how to help an enquirer.
Buchkauf
How to Set Up and Run an Advice Service, Dick Wilson, Stefan Mniszko
- Sprache
- Erscheinungsdatum
- 1998
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- (Paperback)
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