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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Buchkauf
ITIL : Continual Service Improvement, Autorenkollektiv
- Sprache
- Erscheinungsdatum
- 2007
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- (Paperback),
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- Gebraucht - Gut
- Preis
- € 4,39
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