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Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.
Buchkauf
The Cult of Customer Excellence, Oke Eleazu
- Sprache
- Erscheinungsdatum
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- The Cult of Customer Excellence
- Sprache
- Englisch
- Autor*innen
- Oke Eleazu
- Verlag
- LID Publishing
- Erscheinungsdatum
- 2016
- Einband
- Paperback
- ISBN10
- 1910649546
- ISBN13
- 9781910649541
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management
- Bewertung
- 4,25 von 5 Sternen
- Beschreibung
- Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.