Change to Strange

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Build a workforce dedicated to delivering your organization's unique added value—one that is eager and capable of contributing in distinctive ways. Achieving a competitive advantage requires identifying something valuable and rare that is difficult to imitate, which cannot be accomplished with an ordinary workforce. Your human resources must be markedly different. This book explores how to create a workforce that is exceptional enough to execute your strongest strategies and realize your unique value. It focuses on making your workforce distinct, developing an integrated approach tailored to your needs, implementing supportive workforce systems, establishing metrics for excellence, and using these metrics to foster clarity and guide your organization toward success. In a landscape where ordinary workforces struggle to thrive, many mistakenly believe their human resources stand out. To cultivate a different workforce, follow four steps: imagine, identify gaps, prioritize, and implement. Redesign your workforce for differentiation and align your organization to achieve strategic results with the right talent. Leverage metrics effectively and apply standards that ensure business continuity.