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Service Encounters in Tourism, Events and Hospitality

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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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Service Encounters in Tourism, Events and Hospitality, Miriam Firth

Sprache
Erscheinungsdatum
2020
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Titel
Service Encounters in Tourism, Events and Hospitality
Sprache
Englisch
Autor*innen
Miriam Firth
Erscheinungsdatum
2020
Einband
Paperback
Seitenzahl
160
ISBN10
1845417267
ISBN13
9781845417260
Reihe
Beschreibung
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.