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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Buchkauf
The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Sprache
- Erscheinungsdatum
- 1998
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- The Big Book of Customer Service Training Games
- Sprache
- Englisch
- Autor*innen
- Peggy Carlaw, Vasudha K. Deming
- Verlag
- McGraw-Hill Education
- Erscheinungsdatum
- 1998
- Einband
- Paperback
- Seitenzahl
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Marketing & Vertrieb
- Bewertung
- 3,75 von 5 Sternen
- Beschreibung
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.