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- 320 Seiten
- 12 Lesestunden
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Buchkauf
Human Sigma, John Howland Fleming, Jim Asplund
- Sprache
- Erscheinungsdatum
- 2007
- product-detail.submit-box.info.binding
- (Hardcover)
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- Titel
- Human Sigma
- Untertitel
- Managing the Employee-Customer Encounter
- Sprache
- Englisch
- Autor*innen
- John Howland Fleming, Jim Asplund
- Verlag
- Gallup Press
- Erscheinungsdatum
- 2007
- Einband
- Hardcover
- Seitenzahl
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Management & Personalverwaltung, Führung, Kunden
- Bewertung
- 3,8 von 5 Sternen
- Beschreibung
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.