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- 160 Seiten
- 6 Lesestunden
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Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Buchkauf
Crowning the Customer, Senator Feargal Quinn
- Sprache
- Erscheinungsdatum
- 2002
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- Titel
- Crowning the Customer
- Untertitel
- How to Become Customer-Driven
- Sprache
- Englisch
- Autor*innen
- Senator Feargal Quinn
- Verlag
- Gill & Macmillan
- Erscheinungsdatum
- 2002
- Einband
- Paperback
- Seitenzahl
- 160
- ISBN10
- 0862787637
- ISBN13
- 9780862787639
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Management & Personalverwaltung
- Beschreibung
- Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.