Improve Your People Skills

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"People skills are the key to success, and yet they are all based on one simple principle: nobody can tell for sure what you are thinking or feeling; they can only respond to your behaviour. So, if you really want to get the best from others, you must learn to monitor how you behave. The basic techniques are easy to learn, yet they can soon transform your effectiveness in the office or the boardroom, at coaching and planning, in meetings and interviews."--BOOK COVER.