José Fernandez Bücher

Dieses Buch schlägt Maßnahmen, Techniken und Verfahren vor, die darauf abzielen, die Dauerhaftigkeit von Verkäufern in der Telemarketing-Branche zu erhöhen, und stützt sich dabei auf verschiedene Autoren aus unterschiedlichen Epochen und verschiedenen Ländern. Ausgehend von einer globalen Perspektive, die das Humankapital, die Organisationsentwicklung, das Wissensmanagement und Studien zum Telemarketing selbst berücksichtigt, werden Vorschläge zur Beantwortung der folgenden Frage erarbeitet: Welche Maßnahmen, Verfahren und Methoden würden es ermöglichen, den Prozentsatz der Mitarbeiterbindung in der Telemarketingbranche zu erhöhen? Mit Hilfe der derzeit angewandten Befragungsmethodik und psychologischer Tests werden Ergebnisse von Mitarbeitern der Branche eingeholt, um zu Schlussfolgerungen zu gelangen, die vom Prozess der Einstellung und Auswahl von Mitarbeitern über den Einführungsprozess, die Arbeitsplatzdefinition und die Einstellung bis hin zur angemessenen Messung der Ergebnisse, der Überwachung und der Anerkennung reichen.

The Potez 63 and its variants was a significant part of the French Air Force’s equipment in 1939/40, serving in the light bomber, fighter, and reconnaissance roles. The development and operational use of these elegant twins is described in this new book, illustrated with many photos, including a large selection of those previously unpublished. With 1/72nd scale plans, color artwork illustrating the colors and markings, and text by a noted French aviation historian, this book is essential reading for WW2 aircraft enthusiasts.

First published in 1998, the aims of this book are: the comparison of community care service and financing systems, the comparison of reform arguments and history over the last decade, the comparison of who uses how much of what services, and with what impact on their needs and the probability of having to enter institutions for long-term care. The book breaks new ground by comparing systems from a new perspective and describing contemporary reform argument and proposals for the first time in the English language. It presents new evidence from the most ambitious collection and analysis of quantative data so far made for the comparison of the two countries (based on matched area samples collecting comparable information about cohorts of new users on two or more occasions). The book also shows how the need-related circumstances of users differ between countries and within each country between areas. The book shows how and why higher levels of the French cash benefit for community care had more effect on the central policy goal than its British counterpart, how higher levels of services generally had little impact on it in either country, but on average, how the effect of the British services were much greater.

Whilst French fighter aircraft of the early war period are well known and the subject of many books, the bomber aircraft used by the French Air Force in this period are not well documented in English. This book describes and illustrates all such aircraft in use in WWII, from the obsolescent to the elegant and up-to-date modern bombers.Fully illustrated with many wartime photos, and scale plans of the major types. Full color profiles of many representative aircraft.