The revised edition addresses the practical challenges of auditing the updated ISO 9001 standard, reflecting its widespread implementation since 2000. While the foundational concepts remain intact, this edition incorporates necessary refinements based on real-world auditing experiences. It serves as a practical guide for understanding and applying the new standard effectively, ensuring that readers are equipped with the latest insights and strategies for successful quality management audits.
Preparing for action on measurement results -- Summary -- 9 Action -- When to take action -- What action to take -- Plan-do-check-act -- Problem-solving -- Maintaining the gain -- Adjusting measurements and targets -- Summary -- 10 Involving People -- One versus many -- Motivation and enthusiasm -- Motivational theory -- Removing fear -- Responsibility -- People-friendly measurements -- People-oriented actions -- Summary -- PARTS LOOKING BEYOND THE BASICS -- 11 International Standards -- Measurement standards -- ISO 14001 -- ISO 9001 -- Award schemes -- Other standards -- Further development -- Summary -- 12 Quality Costs -- What are quality costs? -- Cost models -- Why bother with quality costs? -- Cost analysis -- Results and actions -- Using quality costs with process measurements -- Summary -- Notes -- 13 The Long Term -- Constant measurement -- Should we ever stop measuring? -- New measurements -- Automation and measuring -- External pressures to measure -- Satisfaction with our customers and stakeholders -- Summary -- Note -- Index