This book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.
This directory provides an up-to-date overview of the Internet, detailing its structure as a "network of networks" without a single managing organization. It includes information on major networks, email services, and contact details, along with indexes for easy navigation. The fourth edition features a simplified format for frequent updates.