Yan Yin Bücher

Focusing on the dissatisfaction of Chinese tourists with Thai restaurants in Chiang Mai, the book analyzes online complaints to identify key issues. As independent travel gains popularity among Chinese visitors seeking authentic culinary experiences, the study utilizes data from the Dianping app to uncover the root causes of dissatisfaction. By employing text analysis, the author creates a knowledge manual aimed at restaurant owners, providing insights to enhance customer satisfaction and improve the dining experience for future visitors.

Questo libro analizza l'insoddisfazione dei turisti cinesi verso i ristoranti thailandesi a Chiang Mai, basandosi sui reclami espressi su Dianping. Esplora le nuove tendenze nei viaggi indipendenti e identifica le cause di questa insoddisfazione, proponendo un manuale di conoscenza per i ristoratori locali.

Ce livre analyse l'insatisfaction des touristes chinois envers les restaurants thaïlandais à Chiang Mai, en se basant sur des plaintes et des commentaires de l'application Dianping. L'auteur identifie les problèmes et propose un manuel de connaissances pour améliorer l'expérience client, après avoir collaboré avec des restaurateurs locaux.