GOAL/QPC Bücher

The Memory Jogger 2 presents a concise 7-step problem-solving model that utilizes quality tools to address process issues. In response to requests from training and quality managers for more guidance, GOAL/QPC developed The Problem Solving Jogger. This pocket guide accelerates the pursuit of improved business processes by outlining a systematic approach based on the Deming Plan-Do-Check-Act Cycle. It demonstrates how to apply quality improvement tools within a problem-solving framework, recommending specific tools for each step. The guide emphasizes the significance of a structured problem-solving approach, detailing the model and its sub-steps. It includes a case example illustrating how a team effectively utilized these tools to enhance a real-world business process, along with another example on creating a problem-solving storyboard. Tailored for both novice and experienced users, it features a special section that enhances each step with 7 MP tools and creativity techniques. Additionally, organizations can personalize the guide by adding their logo and mission statement, making it a versatile resource for empowering teams in identifying and resolving process issues, implementing the 7-step model, and exploring advanced problem-solving strategies.

Find the tool you need to improve your organizations performance quickly and easily in The Memory Jogger II pocket guide. Designed for use on the job, this book presents the quality improvement tools and management and planning tools. This Pocket Guide uses graphics and easy-to-understand text to describe what the tools are, why theyre used, and how to use them. Tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger II contains all the tools found in our original Memory Jogger, plus ten more advanced tools, a problem solving/process improvement model, and guidelines for working on teams. This jogger is available in seven languages, and can be customized for your organizations needs. Features: - 22 Different Tools Activity Network Diagram Affinity Diagram Brainstorming Cause & Effect (Fishbone) Check Sheets Control Charts Data Points Flowchart Force Field Analysis Histograms Interrelationship Digraph (ID) Matrix Diagram Multivoting Pareto Chart Prioritization Matrices Problem Solving Model Process Capability Radar Chart Run Chart Scatter Diagram Team Guidelines Tree Diagram Process Decision Program Chart Nominal Group Technique (NGT) - Expert tips - Storyboarding case study of 7-step model - Team guidelines - Tool selector chart, etc.

This new third edition features an updated look and aligns its content with The Team Handbook, also published by GOAL/QPC. As organizations increasingly rely on teams to enhance processes and solve problems, there is a growing emphasis on improving team members' effectiveness. This pocket guide aims to help teams maximize their potential by addressing communication, productivity, and decision-making challenges. It is derived from the best-selling Team Handbook and covers essential topics such as becoming an effective team member, initiating teamwork, accomplishing tasks in teams, and knowing when and how to conclude team efforts. Team members will acquire vital interpersonal skills and teamwork guidelines necessary for productive collaboration. This Memory Jogger is suitable for all types of teams, including project teams, process improvement teams, self-directed teams, and task forces. The focus is on what team members can do to enhance productivity, rather than what leaders or managers should do. Providing each team member with a copy ensures they understand how to operate effectively within teams. This guide is an indispensable companion for navigating the challenges of teamwork, offering invaluable insights that contribute to individual and team success.