John A. Kline Reihenfolge der Bücher (Chronologisch)

Listening Effectively takes a “how to” approach to the listening process. Everyone can be a better listener. This book provides information to help in a logical and practical way. To lay the groundwork for the rest of the book, the first chapter presents the need for better listening. This discussion covers, among other things, the fact that few people have ever received any formal training in effective listening. Some real-life examples of the need for better listening are given. The second chapter focuses on things we think are true about listening, but are not; that is, common fallacies about listening. Those who know these fallacies can probably use a refresher. And those who haven’t been exposed to them before should benefit greatly, though some may find it difficult to release erroneous beliefs. The third chapter discusses the listening process, from receiving sound waves to taking action on remembered instructions. Five steps of the process are receiving, attending, understanding, responding, and remembering. Examples are provided to aid each step of the process. The fourth chapter discusses the five types of listening—informative, relationship, appreciative, critical, and discriminative. Emphasis is given on how to adjust to each listening situation. The last chapter presents guidelines for effective listening. This discussion covers what we think, how we feel, and what we do about listening. Effective listening has a great deal to do with all of those. I hope this book will help everyone who reads it to become a better listener.

Dr. Kline's book, "Speaking Effectively," is an essential resource for anyone faces with any kind of speaking situation. It contains hints, anecdotal examples, and the accumulated wisdom of decades of speaking experience. Dr. Kline is highly regarded in government, religious, and corporate circles and widely in demand because he is a great speaker and because he can help anyone communicate more effectively. He brings that expertise forward in a way that both teaches and entertains. First published in 1989 and currently in its fourth printing, "Speaking Effectively" teaches speakers throughout the Air Force and in other federal agencies the art of captivating an audience. From preparation of your talk through delivery, this straightforward book takes you step-by-step through the stages of effectively developing and presenting briefings, lectures, and speeches. This book includes such essential principles of effective delivery as speaking clearly, at the fight pace for your audience and subject, and loud enough for all to hear, but not too loud. Yet, it also covers less obvious, but equally essential, principles such as a speaker's nonverbal signs, which can make or break a presentation. The content is organized chronologically according to the steps a speaker would normally flow: preparing, organizing, choosing appropriate support material, deciding how to begin and end, and finally, presenting the actual talk. Although these basic steps apply to any kind of speaking, some important variations exist to accommodate different types of Air Force speaking. Therefore, the book consistently makes distinctions among the three types of Air Force speaking: briefing, teaching lecture, and formal speech. "Speaking Effectively" is written for the officers, enlisted personnel, and civilians who must speak in the course of performing their day-to-day Air Force business. However, the principles and techniques do not apply only to Air Force speaking. They work in all situations.