Mike Bourne Bücher

Focusing on enhancing effectiveness within the public sector, this book emphasizes achieving optimal outcomes for individuals rather than merely prioritizing efficiency. It explores strategies and practices that lead to meaningful improvements in public service, aiming to transform how services are delivered and assessed for their impact on communities.

Covers the topics on: why change is necessary, resistance to change; creating the need for change, the change formula, the change rollercoaster; individual and management perception of change; and making the change stick. This book also covers: force-field analysis; change compacts; priority, effort and reward strategy; and speed of change.