Overload

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Contemporary work practices are failing even in traditionally stable jobs. In response to global competition and financial pressures, companies are implementing management strategies that demand more from employees while providing less support. The rise of new technologies has normalized a 24/7 work culture, leading to chronic stress and feelings of overload—too much to do with too little time. Kelly and Moen contend that this approach is both unhealthy and unsustainable, resulting in employee burnout, turnover, and diminished contributions. The consequences extend beyond individuals, affecting families and communities as well. The authors argue that the issue is not merely about achieving 'work-life balance' but rather the fundamental nature of modern work itself. Overload impacts workers across all demographics and harms corporate performance. To address this, Kelly and Moen draw on five years of research, including a significant field experiment in a Fortune 500 company, to propose a new approach for creating a healthier work environment. Their initiative, STAR, suggests innovative yet practical work redesigns that enhance employee wellbeing and help them better manage their personal and professional lives, ultimately benefiting the organization through increased job satisfaction and reduced turnover.