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The Power of Customer Experience
How to Use Customer-Centricity to Drive Sales and Profitability
Autor*innen
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Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.
Buchkauf
The Power of Customer Experience, Martin Newman
- Sprache
- Erscheinungsdatum
- 2021
- product-detail.submit-box.info.binding
- (Hardcover)
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- Titel
- The Power of Customer Experience
- Untertitel
- How to Use Customer-Centricity to Drive Sales and Profitability
- Sprache
- Englisch
- Autor*innen
- Martin Newman
- Verlag
- Kogan Page
- Erscheinungsdatum
- 2021
- Einband
- Hardcover
- Seitenzahl
- 264
- ISBN13
- 9781789667899
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management
- Bewertung
- 3 von 5 Sternen
- Beschreibung
- Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.