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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Buchkauf
Customer Care Excellence, Sarah Cook
- Sprache
- Erscheinungsdatum
- 2008
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Lieferung
- Gratis Versand in ganz Österreich
Zahlungsmethoden
Keiner hat bisher bewertet.