Reengineering Management

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The co-author of the bestseller Reengineering the Corporation presents a national bestseller that has sold over 165,000 hardcover copies. This insightful and practical book addresses the vital concept of reengineering—transforming outdated organizational structures, processes, and cultures—which poses a significant challenge for corporate America today. The author explores the essential changes that managers must implement to thrive in an era marked by intense competition. Through extensive consulting and research, he argues that successful reengineering hinges on managers reinventing their roles and styles. Without this transformation, efficient processes for customer acquisition, order fulfillment, and product development may ultimately fail. The book features firsthand accounts from managers at companies like Federal Express, Wisconsin Electric, CIGNA Health Care, Hewlett-Packard, and AT&T Universal Card Services, showcasing how they navigate the challenges of reengineering to create dynamic and competitive organizations. As reengineering becomes increasingly essential, these experiences provide valuable insights into the future of managerial life. This work builds on the previous bestseller by delving into the managerial implications of a reengineered workplace, serving as a roadmap for future managerial success and a manifesto for the next revolution in management.