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Parameter
- 208 Seiten
- 8 Lesestunden
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Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Buchkauf
The Customer Rules, Lee Cockerell, Tony Hsieh
- Sprache
- Erscheinungsdatum
- 2013
- Einband
- (Hardcover)
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- Titel
- The Customer Rules
- Untertitel
- The 39 Essential Rules for Delivering Sensational Service
- Sprache
- Englisch
- Autor*innen
- Lee Cockerell, Tony Hsieh
- Erscheinungsdatum
- 2013
- Einband
- Hardcover
- Seitenzahl
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Reihe
- Kategorien
- Schlagwörter
- Handel, Führer, Führung, Kommunikation, Marketing & PR, Kreativität, Geld, Motivation, Erfolg, Walt Disney, Ausbildung, Training, Entwicklung, Wissen, Motivationsbücher, Firma
- Beschreibung
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.