Claire Agutter Bücher

ITIL 4 represents a major evolution in IT service management, addressing contemporary challenges and integrating emerging technologies. This updated framework is designed for both public and private sectors, reflecting innovative practices and methodologies that enhance ITSM effectiveness. Its adoption is widespread, making it a crucial resource for organizations looking to optimize their IT services in today's dynamic landscape.

Focused on preparing for the SIAM Foundation exam, this guide offers insights into how Service Integration and Management (SIAM) can enhance organizational efficiency. It covers essential concepts and practices that help streamline service delivery and improve collaboration among multiple service providers. The content is designed to equip readers with the knowledge needed to succeed in the exam while highlighting the practical benefits of implementing SIAM strategies in real-world scenarios.

This comprehensive guide serves as an essential resource for those preparing for the EXIN SIAM Professional certification. It covers key concepts and frameworks of Service Integration and Management (SIAM), providing insights into best practices, methodologies, and real-world applications. The book includes practical examples, case studies, and review questions to enhance understanding and retention of the material, making it an invaluable tool for professionals looking to excel in SIAM and improve service management skills.

ITIL(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus.

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Designed to help students pass the ITIL(R) 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner.

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture - and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:  How does the organization enable and deliver value?  What are the supply chains within an organization that support value delivery?  How do the individual capabilities contribute to or support these supply chains to deliver value?