Tieneke Verheijen Reihenfolge der Bücher (Chronologisch)

To satisfy the changing needs and demands of the business, the design of effective and efficient IT service is a process of balancing among functionality, available resources and available time. This is a continual process in all phases of the lifecycle of IT services. The Service Design phase in the lifecycle begins with the demand for new or modified reyquirements from the customers. Ultimately at the end of the design process, a service solution must be designed that satisfies the requirements before including the service in the transition process. The Topics are covered Service Catalogue Management (SLM) Service Level Management Capacity Management Availability Management IT Service Continuity Management (ITSCM) Information Security Management Supplier Management Other Languages Available: English, Dutch, German, Spanish

IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability. Other Languages Available: English, Dutch, German, Spanish