Forrest W. Breyfogle III Bücher

This book employs a fictional narrative to explore a methodology that transcends traditional lean Six Sigma and Balanced Scorecard techniques. Through engaging golf outings, four MBA friends—Hank, Jorge, Wayne, and Zack—discuss their organization’s efforts to improve business performance. They examine the shortcomings of conventional process improvement and performance measurement methods, leading Jorge to introduce the Integrated Enterprise Excellence (IEE) system. He shares its benefits, which include a comprehensive leadership framework that meets the needs of various standards like the Baldrige award, ISO 9000, and Sarbanes-Oxley. IEE integrates plan-do-check-act (PDCA) and plan-do-study-act (PDSA) techniques, offering a robust problem-solving system for both process improvement and overall business management. The book outlines the nine steps of the IEE business process management system, providing insights into its execution, which are further elaborated in other volumes of the IEE series. Each step is highlighted, showcasing how IEE can effectively enhance organizational performance and address management challenges.

Integrated Enterprise Excellence (IEE) introduces a new organizational governance system that integrates analytics with innovation. The IEE system shows business leaders what to measure and report; when and how to report it; how to interpret and use the results to establish goals; how to orchestrate work activities; and how to develop strategies that are consistent with established goals. These strategies ultimately lead to specific projects that enhance organizational focus and success. This volume discusses problems encountered with traditional scorecard, business management, and enterprise improvement systems; describes how IEE helps organizations overcome these issues by utilizing an enterprise process define-measure-analyze-improve-control (E-DMAIC) system; and details the execution of this system.