Fundamentals of business process management

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Business Process Management (BPM) focuses on how work should be performed within an organization to ensure consistent outputs and capitalize on improvement opportunities, such as reducing costs and error rates. BPM emphasizes managing entire chains of events, activities, and decisions that create value for both the organization and its customers, rather than just enhancing individual tasks. This textbook covers the complete BPM lifecycle, including process identification, modeling, analysis, redesign, and automation. It integrates concepts, methods, and tools from business management, computer science, and industrial engineering into a comprehensive approach. The BPMN industry standard, endorsed by practitioners and vendors, is used for illustration. Alongside the conceptual background, the book offers numerous examples, over 100 hands-on exercises (many with solutions), and suggestions for further reading. Drawing from years of teaching experience at both undergraduate and graduate levels, the textbook is designed for students and professionals in business management and computer science, featuring a step-by-step style that emphasizes fundamental concepts and proven methods. Lecturers will find the class-tested format and additional resources on the accompanying website beneficial.