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Designed for students and managers aiming to excel in service organizations, this second edition offers practical insights and strategies tailored to the unique challenges of the service industry. It emphasizes essential skills and knowledge necessary for effective management and operational success in service-oriented environments.
Buchkauf
Managing Public Services - Implementing Changes, Simon Wootton, Terry Horne, Tony L Doherty
- Sprache
- Erscheinungsdatum
- 2013
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- (Paperback)
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