Ombudsmen and ADR

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Exploring the informal justice system, this book examines how ordinary individuals interact with and understand Ombudsmen in Britain and Germany. It delves into the concepts of procedural justice and legal consciousness, highlighting how personal experiences and expectations of formal legality influence perceptions of fairness. By analyzing original data, the author presents a nuanced comparison that sheds light on the evolving role of informal justice in Europe, offering valuable insights into its future prospects.