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The Right Measures
The Story of a Company's Journey to Find the True Indicators of Its Success and Values
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The narrative contrasts two companies: one employs complex measurement systems but fails to achieve its goals, while the other thrives with a simpler, culturally integrated approach. It highlights the significance of aligning measurement strategies with employee behavior, profitability, and customer satisfaction. By illustrating the impact of effective performance indicators, the book offers insights on selecting the right measures to enhance organizational success.
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The Right Measures, Mark A Nash, Sheila R Poling
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- Erscheinungsdatum
- 2012
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- (Paperback)
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