Practical Plans for Difficult Conversations in Medicine

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Focusing on communication strategies for challenging interactions, this book provides clinicians with effective dialogue techniques for engaging with patients. Dr. Buckman, known for his acclaimed work on breaking bad news, introduces the six-point SPIKES protocol while also presenting five additional frameworks: SPOKES, CONES, HARD, SAFER, and CONERS. These protocols are designed to address various difficult scenarios, including medical errors, enhancing the clinician's ability to navigate sensitive conversations with empathy and clarity.