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Customer experiences of quality hinge on two critical factors: the alignment of products or services with their needs and the operations system's ability to consistently produce and deliver as intended by the designer. This highlights the importance of thoughtful design and reliable execution in ensuring customer satisfaction.
Buchkauf
Design and Operations Quality, Frede Jensen
- Sprache
- Erscheinungsdatum
- 2017
- product-detail.submit-box.info.binding
- (Paperback)
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