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Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
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The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.
Buchkauf
Maximizing Call Center Performance, Madeline Bodin
- Sprache
- Erscheinungsdatum
- 1999
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- Maximizing Call Center Performance
- Untertitel
- 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- Sprache
- Englisch
- Autor*innen
- Madeline Bodin
- Verlag
- CRC Press
- Erscheinungsdatum
- 1999
- Einband
- Paperback
- Seitenzahl
- 137
- ISBN13
- 9781578200269
- Kategorie
- Wirtschaft, Informatik & Programmierung
- Beschreibung
- The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.