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Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Autoren

137 Seiten

Mehr zum Buch

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.

Parameter

ISBN
9781578200269
Verlag
CRC Press

Kategorien

Buchvariante

1999, paperback

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