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Focusing on the impact of customer satisfaction, this book illustrates how disengaged customers can lead to a decline in business performance. It emphasizes the importance of continuous, customer-centered innovations to build and maintain a loyal customer base. By encouraging managers and employees to consider the small, meaningful changes they can implement, it aims to foster a culture of improvement and attentiveness to customer needs, ultimately driving organizational success.
Buchkauf
50 Powerful Ideas You Can Use to Keep Your Customers, Paul R. Timm
- Sprache
- Erscheinungsdatum
- 2002
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- 50 Powerful Ideas You Can Use to Keep Your Customers
- Sprache
- Englisch
- Autor*innen
- Paul R. Timm
- Verlag
- Red Wheel
- Erscheinungsdatum
- 2002
- Einband
- Paperback
- Seitenzahl
- 158
- ISBN13
- 9781564145994
- Kategorie
- Wirtschaft
- Beschreibung
- Focusing on the impact of customer satisfaction, this book illustrates how disengaged customers can lead to a decline in business performance. It emphasizes the importance of continuous, customer-centered innovations to build and maintain a loyal customer base. By encouraging managers and employees to consider the small, meaningful changes they can implement, it aims to foster a culture of improvement and attentiveness to customer needs, ultimately driving organizational success.