WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

The journey from busboy to service professional highlights the importance of ownership and pride in one's work. Inspired by a manager's challenge, the author explores the responsibility of line staff to elevate their service through passion and professionalism. With 20 insightful chapters, the book offers diverse perspectives on excelling in the service industry, each concluding with impactful activities to reinforce essential lessons and skills. This approach encourages readers to embrace their roles and strive for excellence in customer service.