Joseph A. Michelli Bücher

Lernen von der bekanntesten Kaffeehaus-Kette der Welt. Überraschen, begeistern, genießen: In 15 Jahren schaffte es Starbucks, von einer kleinen Coffee-House-Kette in Seattle zu einer der bekanntesten Marken der Welt zu werden: Heute gehen jede Woche 35 Millionen Kunden in 37 Ländern in eines der 12.400 Coffee-Houses. Kaum ein anderer Kaffeeanbieter hat so loyale Kunden wie Starbucks. Doch was ist das Geheimnis dieser traumhaften Erfolgsgeschichte rund um die Kaffeebohne? Joseph A. Michelli beschreibt, wie Starbucks ein alltägliches, eigentlich banales Produkt in Gold verwandelt und zum oft kopierten Vorbild aufgestiegen ist. Sein Blick ins Innenleben des Erfolgsunternehmens offenbart fünf Schlüsselprinzipien, die die Basis für den herausragenden Geschäftserfolg des Kaffeeanbieters sind. Humorvoll und unterhaltsam präsentiert Michelli eine Fülle von umsetzbaren Ideen und Strategien und zeigt, was andere Unternehmen von Starbucks lernen können.

Yokoyama zeigt, wie Unternehmen selbst in Krisen erfolgreich werden können, indem Führungskräfte ihre eigene "Fish!-Philosophie" entwickeln. Wichtige Schritte sind eine starke Vision, persönliche Veränderungen und die Förderung von Freude an der Arbeit, was zu Motivation und außergewöhnlichem Erfolg führt.

Die legendären Ritz-Carlton-Hotels setzen Maßstäbe für eine totale Kundenorientierung und überragende Servicequalität. Um diesen Kundenservice auf Top-Niveau stets zu gewährleisten, befolgt das Management der Ritz-Carlton-Hotels fünf Prinzipien. Der Service-Gedanke fängt dabei bei Führung und Personal an und zieht sich durch bis zum Wow-Erlebnis und dem bleibenden Eindruck beim Kunden. Joseph A. Michelli analysiert und beschreibt diese Prinzipien, zeigt deren konkrete Umsetzung und schafft dadurch einen Leitfaden zur totalen Kundenorientierung – nicht nur für Luxushotels, sondern für alle Unternehmen und Dienstleister.

Make every day a WOW day for your customers, staff, and bottom line! This manifesto reveals how Zappos transformed consumer-centric experiences and company culture. Joseph Michelli offers insights into achieving the Zappos magic. If you seek inspiration for creating a likable, trustworthy organization, this guide is invaluable. It provides a roadmap to success, drawing from one of the most innovative companies of our time. Don’t just read it—apply it. Michelli outlines five principles that can supercharge your business efforts and lead you to legendary success. Many business owners admire Zappos from afar, but Michelli breaks down their story into actionable steps. Zappos represents a new standard in customer service, a remarkable online shopping experience, and a transformative success story. Michelli, known for his bestselling works, explains how Zappos achieves its remarkable results without extensive advertising. He details five key elements: Serve a Perfect Fit—establish core values; Make it Effortlessly Swift—ensure ease in customer experience; Step into the Personal—authentically connect with customers; S T R E T C H—foster growth in people and products; Play to Win—work hard while having fun. By enhancing customer experience, boosting employee engagement, and cultivating an energetic culture, success is inevitable. With this guide, you can harness Zappos’ strategy for your own business success.

Discover the secrets of world-class leadership with insights from The Ritz-Carlton Hotel Company, renowned for its refined service and exquisite hospitality. This book offers an exclusive behind-the-scenes tour, revealing the leadership principles that have propelled the company to extraordinary success. Bestselling author Joseph Michelli gained unprecedented access to executives, staff, and the award-winning Leadership Center, exploring every level of leadership within the organization. He identifies key principles that any company can adopt to deliver exceptional customer experiences. These include understanding the evolving needs of customers, empowering employees through respect, anticipating unexpressed customer needs, and implementing a rigorous training regimen. Through engaging stories from employees worldwide, Michelli illustrates the innovative methods that create unparalleled guest experiences and how these practices are continuously refined. This work combines practical advice, proven leadership tools, and expert wisdom to help you embed superior customer-service principles and practices in your own organization, ensuring a memorable experience for every customer.

Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation? Find out in The MindChamps Way ... In his latest insightful study of strategy and leadership, Joseph Michelli, shares the unique philosophy and the values-driven strategies of a dynamic organization, whose growing presence on the world stage has the potential to fundamentally shape the future of 'individuals, families, communities, countries, and education systems' across the globe. The MindChamps Way demonstrates how combining a strong, 'big-picture' philosophy with a carefully planned and executed business strategy can inspire staff, clients and an unlikely range of interested stakeholders. Read how: transformational leadership strategies and a 'values-driven' philosophy can catapult an organization to international prominence "€" in a surprisingly short time-frame. MindChamps' unique mantra of '100% Respect, Zero Fear' has enabled a creative organization to break with conventional ways of operating "€" to take 'the road less traveled' in an industry not noted for its willingness to innovate. an organization with a clear vision and mission can create spectacular success and, at the same time, fulfil its social charter.

WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

Five factors - belonging, trust, hospitality, empowerment and community - drive Airbnb's remarkable success, according to customer experience expert Joseph A. Michelli. He reports that the company tries to encourage people to see one another as trustworthy and to foster the concept that travelers can experience a sense of belonging everywhere. To that end, he says, Airbnb wants to assist its hosts in offering service with warmth and compassion. Michelli's super positivity about the company can be a little overwhelming, but he provides value for travelers seeking more information about Airbnb and for executives who are passionate about customer service