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Focusing on effective communication, Rob Kendall's guide addresses common conversational pitfalls, such as escalating disagreements and defensiveness. Drawing on over 20 years of coaching experience, he offers practical tools to foster cooperative dialogue rather than competitive exchanges. The book includes case studies and clear concepts like the Bad Place and Lock Down, making it accessible for readers. With short, digestible chapters, it equips individuals to navigate challenging conversations across various relationships, enhancing their communication skills in everyday life.