Das Buch ist derzeit nicht auf Lager
Parameter
Kategorien
Mehr zum Buch
The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.
Buchkauf
Implementing Metrics for IT Service Management, David Smith
- Sprache
- Erscheinungsdatum
- 2008
- product-detail.submit-box.info.binding
- (Paperback)
Wir benachrichtigen dich per E-Mail.
Lieferung
Zahlungsmethoden
Feedback senden
- Titel
- Implementing Metrics for IT Service Management
- Untertitel
- ITSM Library, an Implementation Guide
- Sprache
- Englisch
- Autor*innen
- David Smith
- Verlag
- van Haren Publishing
- Erscheinungsdatum
- 2008
- Einband
- Paperback
- ISBN13
- 9789087531140
- Kategorie
- Wirtschaft, Lehrbücher
- Beschreibung
- The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.