An indispensable guide to how to apologize effectively, why apologies are important, and how delivering one can mend the torn fabric of our culture, told by two witty and insightful experts in the field.
Marjorie Ingall Bücher
Marjorie Ingall schreibt pointierte und oft humorvolle Texte, die sich mit aktuellen gesellschaftlichen Fragen beschäftigen, insbesondere aus der Perspektive von Familie und moderner Weiblichkeit. Ihr Stil zeichnet sich durch scharfen Witz und eine zutiefst persönliche, aber dennoch nachvollziehbare Stimme aus. In ihren Essays und Kolumnen erforscht sie die Komplexität des Alltags und bietet den Lesern eine Perspektive, die sowohl fesselnd als auch zum Nachdenken anregend ist.
“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatch site.It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is “philosophically deep, crisply reported, and funny as heck all the way through” (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.