Interviews with innovative business leaders and compelling case studies reveal best practices for enhancing customer and employee loyalty, achieving high profits, and fostering a fulfilling work culture. Dan Sachs guides businesses in boosting employee morale, customer retention, and profitability. He interviews leaders from various companies that thrive on exceptional customer satisfaction and are recognized as top workplaces. The original insights from these business owners are analyzed, providing instructional takeaways relevant to today’s business landscape and future trends. Key topics include the essence of modern customer service in the digital age, interpersonal practices that drive brand loyalty and employee retention, and strategies for creating a dynamic work culture that supports diverse age groups. The book also highlights practices that will be increasingly vital for businesses in the coming years. Featured leaders include Rob Siefker of Zappos, Mark Hoplamazian of Hyatt Hotels, and others from notable companies like Zingerman’s, Brooklyn Brewery, and FreshBooks. This insightful volume is essential for entrepreneurs, managers, and employees looking to distinguish their companies, enhance their effectiveness, and ensure that fulfillment and success define their business in today’s competitive environment.
