James G. Barnes Bücher

Sommers, Barnes, Fundamentals of Marketing, 9th Canadian Edition is back - hotter than ever in full-colour, hardcover, with a new 8 1/2 x 11 trim size. It is the most highly integrated text on the market, incorporating Internet, multimedia and the "New Marketing" in text materials and boxed examples, chapter opening cases, and part-ending cases. This book was the first on the market to incorporate WWW addresses and in this edition the authors go well beyond that with an in-depth look at how companies are making technology an important part of their successful marketing strategies. The authors have also made it a priority to integrate other important and current themes such as global marketing, customer relationships, small business and entrepreneurship. There is a new emphasis throughout the book on the new view of marketing, focusing on current applications of service quality, customer retention, and customer relationships. Global examples and coverage are integrated throughout. This edition offers a completely new design, a revised supplements package, a new interactive web page, and CBC video cases.

"Many marketing people still pursue interactive sales solely for their immediate cash return rather than the contribution they can also make to brand values - hence 'loyalty' programmes which have nothing to do with real loyalty. No-one who has read this highly readable and significant book would ever make that expensive mistake." Sir Martin Sorrell, Chief Executive WPP GROUP PLC "A wise and thoughtful book by an author who understands to the core that customer relationship management is about human connections." Leonard L. Berry Distinguished Professor of Marketing, Texas A&M University, and author ofDiscovering the Soul of Service