Rafael E. Salazar Bücher

In today's healthcare landscape, particularly in the United States, there is a troubling trend where numbers overshadow the human element in service delivery. Metrics like productivity and utilization dominate decision-making, often at the expense of meaningful patient care. This dehumanization in clinics and hospitals undermines the critical relationships between healthcare professionals and patients, which are essential for positive clinical outcomes. To preserve the nobility of the healthcare profession, it is crucial to refocus on its primary purpose: serving people. This guide emphasizes the need for organizations and clinicians to commit to eight essential changes that prioritize patients. It delves into patient-centered care, a biopsychosocial approach, patient engagement, interpersonal communication, and fostering long-term relationships with patients. By examining clinical research alongside real-life examples, the guide advocates for a transformative vision of healthcare where skilled and compassionate clinicians engage with patients. This approach aims to enhance clinical outcomes, ensure unmatched satisfaction, and build lasting relationships, ultimately restoring humanity to healthcare.