Collaborative Crisis Management

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Organizations face significant threats from both internal and external risks that can lead to serious crises. Effectively managing risk and crises in a complex, information-rich, and interdependent environment is a critical challenge for leaders. In this work, a corporate attorney teams up with a crisis communications expert to provide insights on how leadership can prepare for and navigate crises. They present actionable steps, plans, and precautions to help organizations strategically manage crises, ensuring survival and prosperity. The authors address a range of crises, including defective products, cyberattacks, and the COVID pandemic, emphasizing the importance of analyzing potential risks and preparing before crises occur. Post-crisis, they highlight the necessity of reviewing the response to extract lessons for future improvement. By integrating legal, organizational, and communication challenges, they illustrate how these elements interact in strategy development. The book critiques real-world examples of crisis management, offering valuable insights for managers in both for-profit and non-profit sectors, board members, crisis management professionals, students, and journalists.