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Focusing on the unique environment of call centers, this book provides practical insights into essential traits and technologies needed for success in this corporate discipline. It offers observations and strategies for effectively managing call center operations, making it a valuable resource for professionals in the field.
Buchkauf
The Call Center Handbook, Keith Dawson
- Sprache
- Erscheinungsdatum
- 1999
- product-detail.submit-box.info.binding
- (Paperback)
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