Quality of gynecological care in a a state hospital

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Focusing on the outpatient gynecology services at Hipolito Unanue National Hospital in Lima, the investigation highlights the challenges faced by a facility that serves economically disadvantaged patients, particularly those under the Integral Health System. With a growing patient population and increasing expectations, the hospital struggles with low perceptions of care quality, leading to frequent complaints. The research underscores the critical need for improvements in healthcare services to enhance patient experiences and rebuild trust in the institution.