Management of Angry and Anxious Dental Patients

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Managing angry patients is crucial in dental practice, as unmet expectations regarding aesthetics and function can lead to dissatisfaction. Issues such as pain or discomfort post-treatment may escalate tensions, resulting in breakdowns of trust and potential conflicts. The book emphasizes the importance of recognizing early signs of patient unhappiness to prevent anger from developing. It offers strategies to enhance patient satisfaction and improve communication, ultimately aiming to foster a more positive relationship between dentists and their patients.