Zendesk for Customer Service agents: How to solve tickets in Zendesk Support

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Everything you need to know to solve tickets in Zendesk. Get started with Zendesk© with this easy-to-read book. This book is for beginners –no technical background required. Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step.You will learn about The author worked at Zendesk for five years before starting Guidoo Services™–an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.