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- 150 Seiten
- 6 Lesestunden
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Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
Buchkauf
Dealing with Difficult People, Roy Lilley
- Sprache
- Erscheinungsdatum
- 2006
- product-detail.submit-box.info.binding
- (Paperback)
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- Sprache
- Englisch
- Autor*innen
- Roy Lilley
- Verlag
- Kogan Page Publishers
- Erscheinungsdatum
- 2006
- Einband
- Paperback
- Seitenzahl
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Lebenshilfe, Psychologische Thematik, Handbücher und Anleitungen, Management & Personalverwaltung, Kommunikation, Beziehungen & Kommunikation, Populärwissenschaftliche Publikationen, Problemlösung, Arbeitsbeziehungen
- Erstveröffentlichung
- 2005
- Originaltitel
- Dealing with difficult people
- Bewertung
- 3,25 von 5 Sternen
- Beschreibung
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.