The Gower Handbook of Logistics and Distribution Management

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Written from an international perspective, this Handbook shows you how effective logistics management ¢ help make more effective use of logistics resources ¢ improve the flow of material from production to customers ¢ improve organizational structure, communication and cooperation ¢ offer improved customer service ¢ add value to products and services. The book is divided into easy-to-use sections, with particular emphasis being given to customer service strategies and requirements, materials management, and resource optimization.