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"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher
Buchkauf
Difficult Conversations, Douglas Stone
- Sprache
- Erscheinungsdatum
- 2023
- product-detail.submit-box.info.binding
- (Paperback)
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- Sprache
- Englisch
- Autor*innen
- Douglas Stone
- Verlag
- Penguin Random House LLC
- Erscheinungsdatum
- 2023
- Einband
- Paperback
- ISBN10
- 014313759X
- ISBN13
- 9780143137597
- Reihe
- Schlagwörter
- Sachbücher, Handel, Lebenshilfe, Psychologische Thematik, Persönliche Entwicklung, Geschenke für Frauen, Führung, Emotionen, Kommunikation, Rhetorik
- Originaltitel
- Difficult conversations
- Bewertung
- 4,05 von 5 Sternen
- Beschreibung
- "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher