The outward mindset : how to change lives and transform organizationsAutorenkollektivAusverkauft4,0Bewachen
The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organizationRobert SpectorAusverkauft4,0Bewachen
Operations and Process Management: Principles and Practice for Strategic ImpactAlan BettsAusverkauft4,0Bewachen